Ontario Soccer

Ontario Soccer

Coordinator, Member Services

Application Link


Role Type



Posting Date

Nov 9, 2022

Role description

Position Title: Coordinator, Member Services
Position Term: Full Time
Location: Vaughan, Ontario
Reports To: Director, Administration
Do you want to gain invaluable work experience in the world of amateur sport? Have you ever
wanted to help grow the game of soccer in Ontario?
Ontario Soccer is actively searching for talented and ambitious individuals who are passionate about
the field of sport management and want to apply their knowledge at Canada’s largest provincial
sport organization.
Founded in 1901, Ontario Soccer is comprised of more than 500 Clubs servicing over 24,000 teams
with 380,000 registered players, 70,000 coaches and managers, and 10,000 match officials, as well
as countless volunteers, parents and supporters comprising a direct, multi-cultural community of
over 1,000,000 Ontarians.
Ontario Soccer also operates the Ontario Player Development League (OPDL) - the province’s premier
standards based youth high performance program and proudly supports Canada Soccer’s National
Teams, the Canadian Premier League and Toronto FC.
An overall goal of Ontario Soccer is to assist with the equitable development of soccer as a healthy
lifestyle choice, provide a talented pathway for players to excel and encourage inclusive community
involvement at all levels.
Position Summary:
The role of the Coordinator, Member Services reports to the Director, Administration and is the first
point of contact in the area of member services and front office. This role also provides support in the
areas of administration, internal staff support, human resources, and stakeholder support for Ontario
Primary Duties and Responsibilities:
Member Services
 Point of contact for District Associations, Clubs and League general enquiries in person, by
phone or by email.
 Specialized support for Membership enquiries in the areas of registration, team
administration, travel and sanctioning enquiries.
 Administrative support for the set up and execution of regular meetings for staff and external
 Assess and distribute all incoming general enquiries for the “HelpDesk” with oversight by the
Director, Administration.
 Administrative support for the administrations department.
 Assist in processing International Transfers, Reinstatements and Inter-Provincial Transfers.
 Excellent interpersonal skills with the ability to communicate effectively, both orally and in
writing, and ability to develop solid professional internal and external work relationships with
various levels of staff, suppliers and other organizations within the Membership.
 Coordinate meeting room bookings and special requirements for meetings as required.
 Monitors, orders and maintains supplies/resource materials as required.
 Experience with layout and formatting procedures for text, tables, and spreadsheets and mail
 This position requires attendance in the office Monday to Friday.
Human Resources
 Responsible for student intern program communications.
 Responsible for posting of internal and external positions for Ontario Soccer.
 Minimum three (3) years administration experience.
 Experience working in the Sport Industry is an asset.
Skills and Competencies:
 Works well in a collaborative and diverse team environment.
 Excellent organizational skills, ability to support multiple priorities at one time and meet
established guidelines with minimal support.
 Strong written and verbal communication skills.
 Excellent proof reading and data entry skills with emphasis on accuracy.
 Analytical skills with the ability to collect survey results and provide initial data in excel format.
 Confident, energetic and personable approach to stakeholders.
 Reliable and trustworthy with a proven ability to handle confidential and sensitive situations
with discretion and tact.
 Ability to work in a high traffic area, to work flexible hours, including weekends if required.
 Proven experience with full slate of Office 365 tools.
Education and Professional Designations:
 College Diploma or University degree in Sport Administration or related fields.
Note: This job description indicates the general nature and level of work expected of the incumbent. It is
not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required
of the incumbent. The incumbent may be asked to perform other duties which may be assigned from time
to time.
Please submit your cover letter and resume
(Using Coordinator, Member Services as the subject) to: - Submission Deadline: Wednesday, Nov. 23 at 5:00 pm.
We thank all applicants for their interest. Only those selected for an interview will be contacted.

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