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Manchester City FC

Manchester City FC

Community Outreach Mentor - Mental Health


posting Date

role Type



Dec 22, 2023


Manchester, GB

Opening Date:20 Oct 2023

Full Time / Part Time:Full Time

Contract Type:Fixed Term

Closing Date for Applications: 10th November 2023
Established in 1986, City in the Community is Manchester City official charity. We support people across Manchester by empowering healthier lives through football. Our programmes place physical and mental wellbeing at their core, whilst also creating healthy futures and healthy communities.

The purpose of the Community Outreach Mentor is towork within a child and young people (CYP) mental health Service (MHS) as part of a multi-disciplinary team delivering, under supervision, high-quality; outcome –informed, focused and evidence-based interventions for children and young people experiencing, mild to moderate anxiety, low mood, and behavioural difficulties.

Facilitate 1-2-1 mentoring interventions for CYP referred through PCN networks and complete a full transition support and signposting end of intervention package.
Support Mentoring Lead, Mentoring Officer, Safeguarding Officer, and Outreach Delivery Staff to ensure CYP needs are being met when at sessions and that interventions are safe and effective.
Support Project Officer in reporting on set KPIs and outcomes associated with the project to develop, maintain, and grow a strong working relationship with key stakeholders including the NHS, NHS FT, Manchester CAMHS, Practitioner care networks (PCN), Thrive navigators, Complex Safeguarding Hub and Children services.
Utilising own profile and community network to create, maintain and develop relationships with internal stakeholders in CITC and the wider City Football Group (CFG), local authorities and governing bodies to develop CITC reputation and reach, promoting all CITC programmes across Manchester.
Regularly review individual performance within the team to assess, identify and provide training and CPD opportunitieswhich continuously improves the standard of delivery on the programmes.
Ensuring that all CITC and CFG policies and procedures are adhered to across the team, escalating any breaches as appropriate.
Ensuring that CITC Safeguarding policy and procedures are embedded to the highest standard across the team. Work to ensure that safeguarding practices and principles are adhered to, ensuring our legal and moral obligations towards the framework.

Knowledge, Skills and Experience

Experience of working with children and young people including 1-1 mentoring of vulnerable Young People.
Understanding of the benefits of mentoring for children and young people.
Understanding of issues faced by children and young people in Manchester in relation to anti-social behaviours, exploitation, mental health, and local social issues.
Strong understanding of provisions available to children and young people to assist in the promotion of mental and physical wellbeing.
Solid experience of working in and liaising with schools, community organisations and facility partners.
GCSEs in English, Maths and Science
Knowledge and experience of Youth Work theories and practise.
Minimum Level 2 in Youth Work or working towards
Competent across Microsoft office
Excellent communication skills, both verbal and written
Creative and passionate about continuous improvement
Resilient and adaptable to change
Excellent and inclusive team-working abilities


Degree level education in child development, wellbeing, mental health, or psychology
Coaching Level 2 qualification in one other relevant sport
Youth Work Level 3+ or equivalent
Specific knowledge of youth engagement
Experience and knowledge of working within a brand environment and understanding the responsibilities that are associated with representing a Premier League Football Club
Experience of building relationships with external organisations and maintaining internal partnerships.
Experience of strong behaviour management.
Understanding of City in the Community Foundation and its projects

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

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