Role description

Casual Sales Centre Representative
About The Role
LCFC has a fantastic opportunity for individuals to join our Sales Centre team on a casual basis, supporting our ticket operation in times of peak demand (e.g. home matchdays)
LCFCs Sales Centre Representatives are pivotal in ensuring the smooth running of the Clubs ticketing operations; it is our Representatives who are often the first – and sometimes the only – point of contact between the Club and its supporters who wish to purchase tickets or contact the Club with general enquiries. Whether in person, on the phone or via e-mail, the key requirement of the role is to sell products such as matchday tickets, season tickets and memberships ensuring the highest levels of customer service are provided at all times.
Who Were Looking For
The ideal candidates will possess experience of working in a telesales environment, clearly demonstrating the ability to communicate effectively with customers. Were looking for individuals who thrive in a team environment yet are passionate to take ownership of their work to ensure we meet the needs of our supporters.
In addition to your commitment to excellent customer service, it is essential that our Sales Centre Representatives are highly organised, enthusiastic and approachable whilst also able to demonstrate an ability to work under pressure and handle challenging situations.
A key requirement of the role is that you are available to work home matchdays; this involves offers of work across evenings, weekends and Bank Holidays. Additional offers of work may be available.
About The Club
Knowing some of the history of Leicester City Football Club helps you appreciate the sense of community, spirit and family for which the Foxes are renowned for.
Formed in 1884, the Club has been in the Premier League since 2014 when the Foxes were promoted as Championship winners. In 2016, Leicester City became Premier League champions. This remarkable achievement qualified them for the UEFA Champions League for the first time in the Clubs history, and the Foxes went on to reach the quarter finals of the competition.
Under the stewardship of King Power and the Clubs CEO Susan Whelan, Leicester City Football Club is deeply committed to the local community and its supporters and continually strives to ensure that every point of engagement with fans is truly world class including the experience on matchdays. Meanwhile, investment in the Club continues, with the recent opening of a new state-of-the-art Training Ground in north Leicestershire.
Ultimately, the Clubs vision is as exciting as it is simple: we believe that together, its possible. We value and respect individual difference and recognise that the diversity of our staff contributes to our success off the pitch. Our inclusive culture and approach is supported by our Stonewall Diversity Champions partnership, our Time to Change pledge and our status as a Disability Confident employer.
Contract Type– CasualHours Per Week– Casual hours - will be made available to support the Sales Centre Team
Leicester City Football Club is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.
Suitable candidates will be interviewed as and when they apply, the role will be shut down as soon as suitable candidates have been sourced.