Everton Football Club

Everton Football Club

Casual Fan Support Assistant

Country

Role Type

England

Community

Posting Date

Jun 16, 2022

Role description

Job Description





Who are we: We are Everton Football Club and we are icons of world football. As one of the bastions of the global game, with a rich and successful history, we are now setting our sights on a new, exciting future. 
With a proud and illustrious past, the Club is current embarking on a new and exciting journey with the construction of our new stadium on the banks of the River Mersey. With that exciting development comes an ambition to have a Men’s and Women’s First Team squad that is competing regularly at the top of domestic and European football.
Our values underpin how we behave, how we represent our club in our city, and across the world of football, and how we look after one another daily. They provide a framework for how we work with partners, suppliers, and most importantly our fans.  
About the opportunity: We are looking for a number of Casual Fan Support Assistant(s) to join our ‘Happy to Help Team’ to work as part of the Fan Services matchday team, supporting in welcoming and assisting both home and away supporters on a Match day at Goodison Park and occasionally at a City Centre location for certain home fixtures.
Other core responsibilities you will cover as part of this role include: 
Welcoming both home and away supporters into the stadium, at all touchpoints, with a positive and friendly approach
Assisting home and away supporters with any access or turnstile issues they may have
To assist in improving the match day experience by providing an effective ‘happy to help’ service before, during and post games.
Who we are looking for: Our ideal candidate(s) will have a real passion for delivering exceptional customer service and have experience of dealing with customers face to face.
This position is on a casual basis.
The closing date for this role is Friday 1st July 2022 
The Everton Family is committed to equal opportunities and is proud to be a Disability Confident Leader. We provide a fully inclusive and accessible recruitment process, we accept all job applications in a variety of formats and should you need any documents in a different format or require any further support or assistance please contact the Recruitment Team. 
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment

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