Arsenal FC

Arsenal FC

Casual Event Day Support


Role Type



Posting Date

Oct 21, 2022

Role description

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

To support the Safety Management team with admin duties on a matchday. Main responsibilities include assisting the Accreditation Co-Ordinator to ensure event day accreditation distribution and spot checking of all passes at Emirates Stadium are maintained to the highest standards and support the safety and security of the stadia on an event day. Supporting the Steward Logistics Administrator with the checking and distribution of steward equipment and to assist the Steward Manager with Steward Agency deployment checks

Responsibilities will include:

Distributing event day accreditation
Completing ID checks before handing out accreditation
Dealing with queries from staff and fans within reception area
Spot checking and validating event day accreditation during event
Liaising with the Accreditation Co-Ordinator to ensure any concerns are reported immediately
Stewards room support – distribution of steward equipment, such as radios, jackets, tablets
Assist with the checking of steward agency deployment
Assisting with adhoc duties at the event in reception, stewards room and safety team office, such as Answering telephones and sorting and separating matchday accreditation

Successful applicants on a casual worker basis must be able to demonstrate the following:

Skills and expertise - relevant customer service experience
Administration experience within a fast paced, pressurised environment
Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
The availability and flexibility to work evenings, weekdays and weekends.
Exceptional organisation skills, including the proven ability to manage a fast-paced and varied workload
Ability to communicate with a broad range of internal and external stakeholders, adapting style and approach as and when required.
Experience in a public facing role.
Attention to detail.
Flexible approach to work with a passion for high volume and fast paced operational environment and a proven commitment to teamwork.
Flexible attitude to working hours.
Sound general administration and record keeping skills.

Hours - Event Day only

Casual Role – Available to work days, evenings and weekends - on average 6 to 9 hours shifts. Some starts may be as early as 5.45am on weekend and late working up to 11pm. Start time as early as 10am for midweek events. All hours and times are subject to change dependent on start times of events.

Please note successful applicants will be required to undergo a DBS check, Right to work check and reference checks.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

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