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Luton Town FC

Luton Town FC

Casual Academy Steward


posting Date

role Type



Feb 22, 2024


The purpose of the Academy Steward is to provide a first-class level of safety, security and customer service on training nights and matchdays, ensuring the safety of all spectators, players and staff. The successful candidates will ensure that all spectators have a correct valid ticket before entering the training ground as well as displaying a professional and friendly approach when controlling and assisting spectator movement.
They will be required to carry out ad-hoc duties requested by management and take direction from the Operations team and coaching staff to assist with upholding the training ground regulations and relevant legislation.

Be available to work mid-week evenings and weekend fixtures.
Be willing and able to attend on site and digital training sessions as required by legislation, guidance and policy.
Work to ensure the safety and comfort of spectators is always maintained within the designated areas.
Provide information, direction and instruction to spectators and other visitors in and around the training ground.
Monitor the spectators within the training ground and provide updates to reduce the risk of crowd related incidents.
Take responsibility for the designated area, ensure that all requirements are fulfilled including entrances, exits and circulation routes kept clear of obstructions.
Identify and investigate any incident involving spectators and update a supervisor with result.
Maintain a working knowledge of key locations within and around the training ground including the location of; changing rooms, spectator areas, first aid and emergency equipment and exits.
Be fully conversant with the training ground emergency procedures.
Comply promptly with directions given in an emergency by a supervisor or member of Emergency Services.
Remain at allocated post as instructed unless authorised or ordered to move by a supervisor.

Assist as required in the emergency response to incidents.


Level 2 Certificate in Spectator Safety (or equivalent) – Preferred but not essential
Functional Skills in English and Maths at Level 1 or above (GCSE Grades D-G)

Specific Experience:

Experience in a similar role would be beneficial although not essential as full training will be provided.
Previous experience in a customer service or front facing role.
Excellent communication skills with the ability to remain calm under pressure.
Ability to work with and support a team to achieve the desired standards.
Able to work effectively in a team and also independently using own initiative.


Committed and driven to provide a safe and friendly environment.
Attention to detail and pride the quality of work undertaken.
Focused on achieving Club, departmental and individual success.

Be an ambassador for the Club, always presenting the Club in a positive image.

Additional Information:

This a casual role
Applicants must be eligible to live and work in the UK.
Applicants must be aged 18+.
This role is subject to a completed enhanced DBS check.
Shifts for this role may occasionally clash with first team fixtures and successful applicants will be required to prioritise Academy shifts over first team fixtures.

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