ROLE DESCRIPTION

Job Title: Admin Apprentice (Supporter Services)
Employer: Brighton Hove Albion FC
Salary: Salary will be in line with recommended Apprentice and national pay scales
Hours: 30 hours per week, Monday - Friday
Location: American Express Stadium, Brighton
Job Type: 18-month fixed term contract
Deadline Day: 10th November 2023
 
About Brighton Hove Albion FCWe compete at the highest levels of football on a global stage whilst keeping our Sussex community spirit. Our vision is to be a top ten Premier League club and a top four Women’s Super League club.  A commitment to high performance, high professional standards and making a difference is at the heart of everything we do. The 2023/24 season is the start of new adventures, our first in European football and we would love for you to be part of our journey.
Help us deliver an exceptional service to our loyal fans
You will support our award-winning ticketing team by providing administrative support focused on the dispatch of the following products: tickets, travel, vouchers, membership, club communications, birthday cards. You will also deal with general enquiries from customers by phone, email, webchat and in person.
 
Whilst in employment, you will gain a Level 2 Apprenticeship. We are looking for someone who is committed to the completing the full 18-month apprenticeship. The apprenticeship will involve completing coursework to strict deadlines.  
 
About you
You will be an innovator, committed and someone who is passionate about starting their career in the football industry. Ideally you will have some previous experience of working in a customer service environment with cash handling experience, however this is not essential.
 
Our values play a pivotal role in our success
Our values are not just a list of words we expect our colleagues to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors.  As a team we live and breathe these values.
 
Our values are:
·         Treat People Well
·         Exceed Expectations
·         Aim High. Never Give Up
·         Act with Integrity
·         Make it Special
 
How we say thank you
In return for your hard work and commitment to us, you will receive a reward package which will include, but not limited to:
 
·         Free breakfast and lunch (fantastic healthy and tasty food provided by our inhouse chefs)
·         23 days leave plus 8 bank holidays rising to 28 days with length of service (pro rata for part time staff)
·         Season ticket loan
·         Priority access to Premier League match tickets, subject to availability and access to free WSL tickets for 23/24 season (upon completion of probation)
·         Free on-site parking at the Amex and the training ground
·         In-house training programme and Continuing Professional Development opportunities
·         Discounts at the Club superstore and online
·         Discounts and benefits from partners and local businesses
·         Enhanced club pension scheme
·         Access to occupational health and mental health support
·         Group life protection
 
Our commitment to Diversity and Inclusion
We are proud to be an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values mean that we have a strong ethical culture which allows us to meet the needs of our diverse audience, both on and off the pitch. We encourage applications from individuals regardless of their age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with our People and Culture team.
 
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
 
This is a UK based job. It is unlawful to employ a person who does not have permission to live and work in the UK. All offers of employment for this role are subject to background checks, including criminal (DBS) and right to work, as well as a full reference history. We do not offer sponsorship for applicants who do not have the right to work in the UK.
 
Please note all applications must be made through the official club careers page. Third party applications are not accepted.