West Ham United FC

Academy Player Care Officer – Maternity Cover

West Ham United FC



Role Type

Closing Date

Est. Start Date


Jul 31, 2021

Role description

Job Purpose:

Providing management of a high-quality Player Care provision, including the relocation and integration process of new Players to the Academy House or rental accommodation and the local area. Whilst also providing ongoing care, assistance and support to current players and their parents.

Provide a link with Academy Departmental Leads to ensure a professional and co-operative working environment. Including the line management of the Parent Liasion Officers.

To support and nuture the growth of Children and young people consistent with the principals of our elite environment.

Key Responsibilities:

• Support the integration of new players, with particular focus on new signings and trialists.

• Develop and maintain good relationships with staff and players from Chadwell Heath (Academy), Rush Green (1st Team) and the London Stadium.

• Work together with the Player Appearance Manager to manage the organisation of Academy Player appearance events and activity.

• Helping to maintain a record keeping and filing system (both on and offline systems) for all personal player information and department information.

• Organise and distribute Academy Player tickets for first team game in coordination with the Head of Player Care

• Maintain all Whereabouts records and ensure these are up to date and any changes are shared with those necessary.

• To work as part of a team that ensures that all Players staying at the Academy House are living in a safe home environment conducive to developing world class football Players and independent people.

• To support Players to become well trained and highly developed in a wide range of areas that will support their journey as a football Player and independent young person – e.g. time management, social media, finance, dealing with intermediaries, discipline.

• To provide support with the creation and organisation of a staff CPD programme.

• To provide guidance to Players with regards to life skills such as car insurance, rental contracts etc.

• To create a department work ethic where we always ‘go the extra mile’ for Players and their families and are on call outside of normal office hours.

• To consistently produce work of the highest standards in all areas of the department.

• To be fully aware of the EPPP requirements and ensure they are met.

• To provide transport to Players of all ages, if deemed necessary.

• To support and help drive a culture of learning within the football environment.

Person Specification

The ideal candidate will have skills and experience in the following areas:

- Essential (E) Desirable (D)

Education, Qualifications, Experience

• Experience of working in player or athlete care. (D)

• Experience of working with high profile individuals (E)

• Hold current clean driving licence and have use of own vehicle (E)

• FA (or Level 2) Safeguarding Qualification (D)


• Ability to obtain enhanced DBS (E)

• Excellent verbal and written communication skills (E)

• Have a flexible attitude to work, including attendance at home and away matches (E)

• Good knowledge of Safeguarding/child protection policies and procedures (E)

• Knowledge of foreign languages, spoken and written (D)

• Excellent organisation and time management skills (E)

• Expert problem solver who is calm under pressure (E)

• Possesses excellent people skills (E)

• Ability to work effectively under own initiative and as a team member and to anticipate and prioritise different workloads (E)

• Ability to communicate concisely, assertively and effectively with various professional disciplines and at all levels of an organisation (E)Ability to adapt quickly and have flexible attitude (E)

• Maintain absolute confidentiality (E)

• Competent IT skills (E)

• Be prepared to work, at times, unsociable hours including evenings and weekends at short notice (E)

Application deadline: Sunday 1st August 2021