ROLE DESCRIPTION

About the job
Closing Date of Applications - 13th June 2024

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

Part of a multi-disciplinary team providing medical care and performance services to men’s Academy and women’s 1st Team players, you will have delegated responsibility for the efficient administration of the medical and performance services. Working in close support of our sports physicians, physiotherapists and sports scientists to set up clinics, deal with enquiries, book appointments and [if required] chaperone players, arrange prescriptions, type letters / reports and, update medical / performance records.


This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.


Your Impact

Action player referrals and act as the focal point for their management with external medical agencies including maintaining referrals register, sending referral letters, notifying players plus the Operations Team of referral appointments, hastening of appointments and actively ensuring players and medical staff are kept informed of progress. This includes arrangements pre-season screenings along with the timely communication of reports [in accordance with MCFC policy and GDPR requirements] to relevant practitioners.
Ensure medical records are maintained in accordance with MCFC Academy policy, GMC and GDPR requirements at all times. This includes administrator duties for medical IT system including creating accounts for new staff, password resets etc. Routine housekeeping of IT systems including managing patient records when players are transferred between clubs.
Coordinate MCFC Academy / MCWFC 1st Team pre-signing medicals with MCFC Academy / MCWFC doctors and clinics. Ensure results are communicated in a timely manner.
Support MCFC Academy / MCWFC Doctors to ensure all medicines are stored in in accordance with MCFC policy, GMC and GDPR requirements with regular auditing.
Adhere to standards in relation to medical ethics, medico-legal requirements and patient confidentiality.
Assist the Performance Administration Manager with complaints and direct to the appropriate person for response.
Work flexibly and, provide out-of-hours, holiday and sickness cover across all areas of the Performance Administration Team’s scope of responsibility as part of a rota system.
Provide efficient PA support to the MCFC Academy Director of Performance & MCWFC Head of Performance including:

Being the first point of contact for incoming emails, letters and telephone calls and then responding; personally, forwarding to appropriate colleagues as appropriate, to ensure a timely and professional responses
Managing the diary and scheduling of meetings in a manner that makes the most efficient use of time and availability
Arrange meetings, take accurate minutes and circulate them in a timely manner
Arrange travel & hotels in a timely, cost effective and appropriate manner

What we are looking for

Essential

Extensive administrative experience in a healthcare setting
Possess [or ready to work] toward Medical Administration qualifications (e.g., AMSPAR)
Knows, understands, and displays full commitment to patient care and excellent customer service
Highly IT literate, including Outlook, Word, Excel, PowerPoint with experience of working with databases, audio typing and dictation
Ability to observe and maintain confidentiality and manage information with discretion
Highly organised and attentive to detail
Flexible approach to working including evenings and weekends

Desirable

Experience working in an elite / professional sport setting


City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.



Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.