Crystal Palace FC

'Advantage' Programme Coordinator

Crystal Palace FC



Role Type

Closing Date


Dec 1, 2021

Role description

Salary: £26,000 - £28,000

Hours: 37.5 per week

Contract: 1-year FTC (with possibility of extension)

Closing Date: Monday 29th November 2021

Interview Date: w/c 6th December

Job Purpose

Advantage is a new mentoring programme for young people with mild to moderate mental health and wellbeing needs. It is an innovative partnership between Palace for Life Foundation and NHS CAMHS units. Advantage uses youth work to connect with young people, with the mentor supported by a designated NHS clinician.

The post-holder will be responsible for overseeing the project delivery of the Advantage Programme as well as working with a small caseload of young people every 6 months (on average). They will work closely with partners such as schools/colleges, GP’s service, Wellness Centres and CAMHS overseeing the programme referral process and organising clinician screening assessments. They will be responsible for building partnerships and identifying suitable pathways and development opportunities for young people including but not limited to; health and wellbeing, life skills and education and employability.

Job Summary

Lead on referral process and recruitment of young people into programme. This will include contacting referral partners and parents/ guardians with support from NHS clinician
Line manage the Advantages Mentor to ensure that they are supported in delivering 1-2-1 mentoring interventions
Build partnerships and relationships with external organisations to help develop pathway opportunities for young people
Ensure the data systems are kept up to date and the correct procedures are being undertaken to track and monitor young people on the programme
Monthly reporting in the reporting template on referrals, demographics, attendance, progressions and exits to support the continuous reviewing and evaluation of the project
Establish, maintain and develop effective partnerships working with stakeholders including relevant external agencies and organisations
Manage relationships with key community partners e.g. CAMHS, Social Service, Met Police, Educational establishments
Work with a small caseload of young supporting them through 1-2-1 mentoring working towards SMART-based goals
Complete monitoring, evaluation and session recordings using internal systems, including contributing to the project monthly reports as directed by Regional Project Coordinator
Ensure that all delivery complies with all health and safety and safeguarding requirements including the production of individual risk assessments
Attend all scheduled supervision, meetings and training events
Please Note: This is not a comprehensive list of all the tasks which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken.

Job Requirements


A minimum level 2 in Youth Work, Mentoring and Safeguarding qualification or equivalent
Mental Health Awareness Training
Experience in working with young people in a 1-2-1/ Pastoral role
Experience of partnership/inter-agency working as part of a team around complex young people
Experience of working with young people with mental health and other complex needs
Previous track record of managing successful projects
Experience of monitoring and tracking participants for evaluation purposes
Working knowledge of Microsoft Office
Proficient at log and report writing
Capable of using data management systems
Organised individual with a keen eye for detail
Be able to create new partnerships and maintain relationships with key stakeholders
Possess great communication skills and able to communicate with people at all levels
A true passion and interest in developing and supporting young people’s mental health from a range of diverse backgrounds
Excellent interpersonal skills and ability to interact and engage with young people
A flexible approach towards working practice and working hours
Commitment to diversity, equal opportunities and inclusivity
An understanding of the issues and barriers impacting young people, especially those impacted by the pandemic
Able to travel across south London to carry out community outreach work


Emergency First Aid Certificate
Youth MHFA Certificate
Knowledge of CAMHS and other mental health services
Experience in managing a caseload of individuals
Previous experience in line managing part-time staff
Experience In a similar role supporting young people in a school, college or community setting
Experience of working managing a referral process
Possess a full driving licence
Previous experience of using VIEWs or Upshot


Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children, young people and adults at risk. The club fully accepts its responsibility for children, young people and adults at risk. Our aim is to ensure that safeguarding runs through every element of the work we do to ensure the welfare and well-being of all those who engage in our activities.

All children, young people and adults at risk have a right to be protected from abuse regardless of their age, gender, disability, sexual orientation, race, religion or belief. We believe that all adults working within the club, in any capacity, have a duty and responsibility to safeguard the welfare of children, young people and adults at risk.

We strive to do this by applying policy, procedures and best practice, engaging with the Premier League, FA and local authority partners to promote the safety and welfare of all those who engage in activities with the club. Our practice reflects statutory requirements and responsibilities. This allows our participants to enjoy any club activity in a safe, and inclusive environment.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.


Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.